{"id":1597,"date":"2019-10-15T16:19:58","date_gmt":"2019-10-15T16:19:58","guid":{"rendered":"http:\/\/hbmtechnology.com\/?page_id=1597"},"modified":"2022-08-19T16:45:30","modified_gmt":"2022-08-19T16:45:30","slug":"it-management","status":"publish","type":"page","link":"https:\/\/hbmtechnology.com\/it-management\/","title":{"rendered":"IT Support Services"},"content":{"rendered":"

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Our first goal is to serve you, our first priority is YOUR productivity. The Other guys purposefully structure services for THEIR productivity.<\/h4>\n<\/div>
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The biggest IT bill is the one you don\u2019t see\u2014 \u2018the death of a thousand cuts\u2019 hit on your productivity from poor or slow support.<\/h4>\n<\/div>\n
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HBM \u2013 Structured for YOUR Productivity<\/span><\/h4>\n<\/th>\n

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The Other Guys \u2013 Structured for THEIR Productivity<\/span><\/h4>\n<\/th>\n<\/tr>\n<\/thead>\n

Named, consistent contact<\/span><\/td>\nLead account manager at best<\/span><\/td>\n<\/tr>\n
Cellphone Access<\/span><\/td>\nTypically no cellphone access<\/span><\/td>\n<\/tr>\n
Available 24-7<\/span><\/td>\nRestricted hours, call center<\/span><\/td>\n<\/tr>\n
Simple Process: Email\/Call\/Text<\/span><\/td>\nTime-Consuming Process: Call center, register a ticket<\/span><\/td>\n<\/tr>\n
Single brain, continuity, accumulation of extensive knowledge (with backup)<\/span><\/td>\nPool of personnel, tiers & escalation, continual reinvention of the wheel<\/span><\/td>\n<\/tr>\n
Prioritized, often immediate response<\/span><\/td>\nIn a queue<\/span><\/td>\n<\/tr>\n
Your scope, your projects<\/span><\/td>\nDefined scope<\/span><\/td>\n<\/tr>\n
Comprehensive Services & Support\u2014 tailored hardware, software, accessories, services, warranty administration<\/span><\/td>\nLimited coverage\u2013 typically services only<\/span><\/td>\n<\/tr>\n
Persistence and depth \u2014 your tech \u201cattack dogs\u201d for hire…<\/span><\/td>\nExclusions & limitations to scope:<\/span><\/p>\n

\u201cWe don\u2019t cover THAT\u2026\u201d<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

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