Our first goal is to serve you, our first priority is YOUR productivity. The Other guys purposefully structure services for THEIR productivity.

The biggest IT bill is the one you don’t see— ‘the death of a thousand cuts’ hit on your productivity from poor or slow support.

HBM – Structured for YOUR Productivity

The Other Guys – Structured for THEIR Productivity

Named, consistent contact Lead account manager at best
Cellphone Access Typically no cellphone access
Available 24-7 Restricted hours, call center
Simple Process: Email/Call/Text Time-Consuming Process: Call center, register a ticket
Single brain, continuity, accumulation of extensive knowledge (with backup) Pool of personnel, tiers & escalation, continual reinvention of the wheel
Prioritized, often immediate response In a queue
Your scope, your projects Defined scope
Comprehensive Services & Support— tailored hardware, software, accessories, services, warranty administration Limited coverage– typically services only
Persistence and depth — your tech “attack dogs” for hire…

Exclusions & limitations to scope:

“We don’t cover THAT…”

PREVENT & SECURE

MAXIMIZE PRODUCTIVITY

ON DEMAND HELP

Technology is the lifeblood of your business—don’t make it an afterthought. HBM’s scalable IT services can be customized to meet your unique needs and grow with your company.

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What Our Clients Say

“I’ve done two installs, one with printers from HBM and another with printers the casino obtained elsewhere. The ones from HBM installed beautifully. The others were a bit of a nightmare.”

J. Kelly, Bally Systems

“I love doing business with Harry’s, because you speak ‘Casino’!”

Peppermill Casino
“I tend to be demanding when it comes to commitment, standards of excellence, etc. If you don’t deliver for me, I will move on quickly. It’s the way I am. With that, I am supremely impressed with HBM. Their team responds to my requests instantly, helps me with technical advice and shares an attitude that is exceptional. Thank you for servicing my printer needs.”
John Krmpotic, AICP, KLS Planning and Design
“HBM, you’ve been making it work for Savage for years and years. Everything is good with me and I thank you for your service.”
Pete Savage, Vice President, CFO, Savage and Sons

“Valley Concrete has been doing business with HBM. for over 20 years! Their staff has always been knowledgeable about our software, fast in their response, affordable and wonderful to work with. Valley Concrete would recommend HBM to anyone who understands how costly it can be to have your system inoperable. In over 20 years the guys at HBM. have never let us down!”

Denise Lee, Controller, Valley Concrete Co., Inc.